Analysis failed!!! I need support but how do I proceed?
Dear partner/customer, If you face the situation where you are trying to analyze a substance that already exists in the indicator libraries and you get mismatch, low performance , no match or any kind of indication of failure during the analysis you should immediately contact us. Please send us system reports for both indicator and chemdash. Together with these files please fill in the information shown on the attached excel. Sending all the proper information to us you will help us to do a better and faster troubleshooting of your case. Kind regards, Serstech AB